Ordered items are ready to ship from our dispatch centre within 3-10 working days.
Courier deliveries will take further 3-4 working days depending on prevailing cargo traffic
and the delivery destination.
Delivery is free for purchase of RM500 and above in a single receipt for PlusOne members. Purchases below RM500 will also incur a shipping fee of RM10 per order for both PlusOne and non-PlusOne members.
We’ll try our best to avoid such incident from happening through stringent checks and follow-ups, but should it occur:
You’ll be notified with a consignment note via SMS with your delivery details before we start delivering your parcel.
No, international shipping is not available at the moment.
Should you not be able to receive your order, a re-delivery will be arranged at another time.
Yes, you can. Just send an email to email@example.com or call our customer careline at +607-2346789 to update your delivery address.
This can be depending on the period of your purchase. For example, if you buy different items on the same day, they may be delivered in a single time. And if you purchase them separately on different days, then they will be delivered separately.
We’re sorry but we do not offer any shipping services to East Malaysia at the moment.
Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep.
Yes, you can. Upon purchase, please select the Pick Up option and choose which showroom you’d like to collect your order before proceeding to payment.
Not all products are available in store due to quantity limitations, special online promotions and online-exclusive items.
You can cancel an order by cancelling it from your cart, writing an email to firstname.lastname@example.org or call to our customer careline at +607-2346789.
You can return the item by sending it to your nearest Dinor showroom for small items. For large appliances, we will assign a driver to pick the item from your doorstep.
You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.
*Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.
Returned items must meet the following requirements:
Should you request for a refund after cancelling or returning your order, the process will take up to 14 working days upon the date of cancellation or return.
If a product is available online, a clickable green “Add to Cart” button is indicated below the price of the product listing and detail page
No, all prices displayed are exclusive of taxes & GST.
The payment options available are by direct debit or credit card.
0% instalment options up to 24 months tenure are available and a handling fee is chargeable depending on the tenure selected and credit card used. Handling fees are as below:
Maybank / AMEX:
Upon checkout, just fill in the provided voucher or discount code into the “Apply Voucher” column. Then, a corresponding deduction will be applied to your total amount.
Usually, each respective promotion will have its own voucher or discount code and it’s only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.
No, you can only use 1 code per transaction.
It varies according to each promotion and campaigns we’re running. Voucher validity is usually displayed within the promotion / campaign page.
It will no longer be valid and deemed unusable.
Each promotion and campaign might have its own T&C and some might require minimum purchase. Please also check on the expiry date of the voucher / discount code before proceeding to checkout. If the problem persists, please send your inquiry to email@example.com or call to our customer careline at +607-2346789.
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